Salary Data

IT Help Desk Representative Salary

How much does a IT Help Desk Representative make in the United States?
Get the insights on the salary, benefits, education, and job description.
Salary Data for IT Help Desk Representative

$52,577 (USD)/yr

$25 (USD)/hr

$1,477 (USD)/yr

$51,959 (USD)/yr

$25 (USD)/hr

$1,477 (USD)/yr

Job Description
Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.
The average it help desk representative salary in United States is $52,577 or an equivalent hourly rate of $25. In addition, they earn an average bonus of $1,477. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Compensation Data Based on Experience

$38,618 (USD)

$64,239 (USD)


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Salary Potential

$60,951 (USD)

16 %

Based on our compensation data, the estimated salary potential for IT Help Desk Representative will increase 16 % over 5 years.

Salary Difference by Location

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About The Data
The above data is a sample of data available in ERI's Global Salary Calculator. The Global Salary Calculator provides compensation data for over 45,000 positions in 8,000+ cities in 69 countries. If you need to calculate competitive levels of salaries, incentives and total compensation by industry, organization size and salary planning date, please view a demonstration version of ERI's Salary Assessor, which is used by the majority of the Fortune 500 for salary survey data and compensation planning.

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