Explore More Salaries
Browse our database for salaries in other careers or locations.
Customer Service Director Salary in North Carolina, United States
How much does a Customer Service Director make in North Carolina, United States?
$170,496 (USD)/year
Average Bonus
$15,242 (USD)
per Year
Total Compensation
$183,413.34
Entry Level
$117,945
Median
$168,171
Senior Level
$211,457
As of July, 23, 2026, the average customer service director gross salary in North Carolina, United States is $170,496 or an equivalent hourly rate of $82. In addition, customer service directors earn an average bonus of $15,242. An entry level customer service director with 1-3 years of experience earns an average salary of $117,945. At the higher end of the pay range, a senior level customer service director with 8+ years of experience earns an average salary of $211,457. Salary estimates are based on salary survey data collected directly from employers in North Carolina, United States.
Data powered by ERI
Salary Potential for a Customer Service Director
Explore the estimated salary growth for a Customer Service Director in North Carolina, United States for up to 5 years. The estimated salary of a Customer Service Director will be $175,254 in 1 year and $195,649 in 5 years.
View Salary by Year
Estimated Salary
$180,144
Average Growth
5.7 %
The estimated salary for a Customer Service Director in 2 years is $180,144, which is 5.7 % average growth. This information is based on ERI's compensation database.
Typical Customer Service Director Education
This chart displays the highest level of education for Customer Service Directors.
- 0% of Customer Service Directors have less than a High School Diploma
- 28% of Customer Service Directors have a High School Diploma
- 8% of Customer Service Directors have an Associate's Degree
- 44% of Customer Service Directors have a Bachelor's Degree
- 19% of Customer Service Directors have a Master's Degree
- 1% of Customer Service Directors have a Doctorate Degree
The typical field of study for a Customer Service Director is Business Administration and Management.
See how education can impact your salaryPopular Skills for a Customer Service Director
Report Analysis
85%
Assigns duties
85%
Oversees activities
85%
Develops procedures
80%
Manages activities
80%
Coordinates activities
75%
These are the most popular skills for Customer Service Directors. About 85% of Customer Service Directors have a skill in Report Analysis. The top 3 most popular skills for Customer Service Directors are report analysis, assigns duties, and oversees activities.
See how skills can impact your salaryAre you getting paid what you're worth?
Discover your true earning potential. Get a personalized salary report and negotiate pay with confidence.
Where can a Customer Service Director earn more?
Discover where a Customer Service Director earns the most and choose a location that maximizes your career potential.
Customer Service Director Salaries in Other Locations
Salaries for Similar Job Titles in North Carolina, United States
Customer Service Director Jobs
View moreCost of Living in North Carolina, United States
The cost of living in North Carolina, United States is 6% lower than the national average.
6% lower
than the national average
Whether you're planning to move or just want to see the cost of living in different locations, our cost-of-living calculator is the place to start. Compare salaries for other locations by city, U.S. ZIP code, state, or country.
Explore Cost-of-Living Calculator
Frequently Asked Questions
What does a Customer Service Director do?
Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer.
How much does a Customer Service Director make in North Carolina, United States?
The average salary for a Customer Service Director is $170,496 per year or $81.97 per hour in North Carolina, United States. Top earners have reported making up to $211,457. However, the typical pay range in North Carolina, United States is between $117,945 and $211,457 annually.
What is the salary trajectory for a Customer Service Director?
Customer Service Director is projected to see a 14.8 % salary change in 5 years.
How can you increase your salary?
Increasing your salary often starts with understanding your value in today’s job market. You can increase your earning potential by building your skills, advancing your education, moving into a new role or industry, switching companies, or negotiating pay.
How can you negotiate a salary offer?
Negotiating a salary offer involves preparation and finding our your market value. Use our salary calculator to find out how much you should be paid based on what someone in your area, with similar experience, earns. Use this personalized report to help negotiate a higher salary offer or find your dream career.
What are some factors that impact Customer Service Director salaries?
Several factors can impact your salary, including experience, company size, job market, location, industry, and more. Understanding how these factors affect your role can help you spot pay gaps and provide opportunities for a competitive salary.
About Our Data
This page is an excerpt of the much more complete compensation information available in ERI's Assessor Series.
ERI compiles the most robust and accurate salary, cost-of-living, and executive compensation survey database available. Data are analyzed using AI and traditional statistics, depending on which approach is best for a particular application. ERI collects salary survey data from five different sources, which you can learn about here.
Verified Sources
Data sourced from internal salary surveys, purchased surveys, public sources, HRIS data, and proprietary databases.
Real-Time Data
Our salary database is updated and verified approximately every six weeks.
Quality Assurance
Along with our data scientists, we have included AI in our rigorous process to analyze and provide the highest quality data.
For Employers
See How Employers Price Customer Service Director
Explore how ERI's compensation data and analytics can help you benchmark salaries with ease and build competitive offers to maximize every pay decision.
Get Started