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Average Salary
Updated: 05/21/2013
Call Center Team Leader:
Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels.
Call Center Team Leader:
Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels.
Creates work schedules and maintains appropriate levels of staffing to satisfy revenue goals. Distributes outbound call center work to ensure that call volume is adequate to reach sales goal. Resolves customer issues as needed. Conducts team meetings. Coordinates with quality assurance to identify systemic quality-improvement opportunities. Prepares payroll documents and submits for approval. Gathers and submits statistical data for management to prepare employee evaluations and/or disciplinary actions. Participates in new-hire interviews and/or training. May answer phone calls to schedule appointments, give and/or take status regarding order requests, gather follow-up information, or trouble-shoot problems. (Source: eDOT Job Description) [-] Less
Cost of Living Data
A renter's cost of living for someone making $32,176 in Springboro, Ohio is 99.4% of the US National Average. For more information, or to compare cost of living data between two cities, click here.
View "Call Center Team Leader" salary data for other cities in Ohio