Software Implementation Specialist: Coordinates the... [+] More
Software Implementation Specialist: Coordinates the installation and implementation of new software, and assures client timelines and requirements are met. Evaluates and thoroughly tests new software to make sure that clients who use the program will be able to use it effectively and will not encounter problems. Provides feedback, suggestions, and input to the development team. Confers with clients to determine the requirements and scope of the installation and to identify potential future enhancements. Schedules and conducts training to ensure clients can fully use the software to meet their needs.
Assists in integrating software with other client systems and software applications. Provides technical support and follows up with clients on installation and software questions and concerns. Transitions support to account manager or support team after successful installation and implementation. Assists in creating a handbook or an online help site to accompany the software. Manages day-to-day operational aspects of multiple software training projects. Seeks opportunities to increase customer satisfaction and build client relationships. Troubleshoots network, database, and software problems for implementations. Develops solutions to software and installation issues. Reviews and documents project activity, and reports status on all implementation activities to management. Involves management appropriately and in a timely manner in problem determination, remediation, and resolution. (Source: eDOT Job Description) [-] Less
View "Software Implementation Specialist" salary data in different locations