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The graph below is a comparison of salary data for 10 jobs in Pasadena, California, as provided by the free SalaryExpert® Salary Report and Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Member Services Trainer-Auditor:
Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... [+] More

Member Services Trainer-Auditor:
Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff.

Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. (Source: eDOT Job Description) [-] Less

A renter's cost of living for someone making $75,864 in Pasadena, California is 116.5% of the US National Average. For more information, or to compare cost of living data between two cities, click here.

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Board Chair (Outside Member), Board Vice Chair (Outside Member), Corporate Director (Outside Member), Medicare Member Services Director, Board Member (Outside), Chairman of Board (Outside Member), Director Corporate (Outside Member), Medicare Member Services Manager, Member Services Supervisor, Clergy Member, Clergy Member Head, Member Services Manager, Medicare Member Services Representative, Member Services Representative, Member Services Representative (Entry), Member Services Representative Medical, Faculty Member College or University, Faculty Member Technical Institute

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