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The graph below is a comparison of salary data for 10 jobs in Napa, California, as provided by the free SalaryExpert® Salary Report and Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Member Services Manager:
Manages a department concerned with responding to members' written, telephone and/or personal inquiries. Plans, implements and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Instructs departmental staff on proper member service... [+] More

Member Services Manager:
Manages a department concerned with responding to members' written, telephone and/or personal inquiries. Plans, implements and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulates solutions and reports needed actions to appropriate individuals, departments or committees.

Manages a department concerned with responding to members' written, telephone and/or personal inquiries. Plans, implements and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulates solutions and reports needed actions to appropriate individuals, departments or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Responsible for hiring, developing and managing a qualified staff concerned with providing customer service to members of the health plan. Prepares and manages the departmental budget. Monitors departmental statistics, reports results and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. This position typically requires a Bachelor’s degree with five years of health plan experience in a customer service call center. (Source: eDOT Job Description) [-] Less

A renter's cost of living for someone making $50,396 in Napa, California is 113.3% of the US National Average. For more information, or to compare cost of living data between two cities, click here.

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Medicare Member Services Manager, Board Chair (Outside Member), Board Vice Chair (Outside Member), Corporate Director (Outside Member), Medicare Member Services Director, Board Member (Outside), Chairman of Board (Outside Member), Director Corporate (Outside Member), Member Services Supervisor, Clergy Member, Clergy Member Head, Medicare Member Services Representative, Member Services Representative, Member Services Representative (Entry), Member Services Representative Medical, Member Services Trainer-Auditor, Faculty Member College or University, Faculty Member Technical Institute

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