IT Network Control Technician: Studies data and/or voice communications network, and assures that network is available to all system users. Remedies data and/or voice communications problems. Reviews network frequently to be sure it is operating correctly, and communicates with users regarding data and/or voice... [+] More
IT Network Control Technician: Studies data and/or voice communications network, and assures that network is available to all system users. Remedies data and/or voice communications problems. Reviews network frequently to be sure it is operating correctly, and communicates with users regarding data and/or voice communications problems, such as failure of data to be transmitted to another location.
Monitors modems and display screen of terminal to computer to detect error messages that signal malfunction in communications software or hardware. Reviews procedures users followed to determine if specified steps were taken. Explains user procedures necessary to transmit data. Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem. Attaches diagnostic equipment to phone line to learn if line meets specification. Reads technical reference manuals for communications hardware and software to learn cause of problem. Instructs user to enter specified commands into computer to resolve problem. Calls service technician for service when problem cannot be resolved. Enters operating commands into computer to restart program. Records number of daily data and/or voice communications transactions and number of problems and actions taken. Updates documentation to record new equipment installed, new sites, and changes to computer configurations. May inspect communications wires and cables. May train staff and users to use equipment. May coordinate installation of or install communications lines. (Source: eDOT Job Description) [-] Less
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