The summary data provided is a sampling of ERI's Salary Assessor® database.
ERI's Salary Assessor®& Survey desktop software and database reports up-to-date competitive base salary, wage, incentive, and total compensation means, medians and ranges for 5,400 non-management job titles, 8,200 US and Canada geographic locations, and 1,350 industry sectors; an added 500 executive jobs' salary, bonuses and total pay remuneration may complement. This is employer provided and verified data. To download the Salary Assessor Demo, click here.
Job Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems. Investigates and resolves computer software and hardware problems of users. Serves as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Typically requires a four-year college degree in field of specialty; however, some organizations may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. hide...show full eDOT descriptions
