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Insurance Customer Service Representative (Personal) Salary in Massachusetts - Commonwealth Average, Massachusetts

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Average Salary for Insurance Customer Service Representative (Personal) in Massachusetts - Commonwealth Average, Massachusetts

The average salary of a(n) Insurance Customer Service Representative (Personal) in Massachusetts - Commonwealth Average, Massachusetts is $42,687.

The average hourly rate of a(n) Insurance Customer Service Representative (Personal) in Massachusetts - Commonwealth Average, Massachusetts is $20.52.

The average bonus of a(n) Insurance Customer Service Representative (Personal) in Massachusetts - Commonwealth Average, Massachusetts is $841.00.

Job Description:

Interacts with customers by phone or in person to provide customer service for personal lines of insurance and ensure the best service possible. Answers customers' questions regarding product or service. Converses with customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May visit customer premises to obtain order or resolve customer problems. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. Less

Interacts with customers by phone or in person to provide customer service for personal lines of insurance and ensure the best service possible. Answers customers' questions regarding product or service. Converses with customers to obtain information and explain available services.... More

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