The average salary of a(n) Help Desk Manager in Jeffersonville, Indiana is $92,418.
Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize, identify, diagnose, and isolate problems with computer hardware and software. Develops and implements procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel to assure continuing problems are resolved. Ensures timeliness in identifying and resolving computer or service problems. Monitors staff and reviews incident reports, tracking volume and types of customer calls and timing of resolution of problems; determines if additional follow-up is needed or if action is required to make department changes or improvements. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to keep current on information about new computer technology and software. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. Less
Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize,... More