Salary Survey Data for Call Center Representative (Complex Calls)

The summary data provided is a sampling of ERI's Salary Assessor^® database. ERI's Salary Assessor^® & Survey desktop software and database reports up-to-date competitive base salary, wage, incentive, and total compensation means, medians and ranges for 5,400 non-management job titles, 8,200 US and Canada geographic locations, and 1,350 industry sectors; an added 500 executive jobs' salary, bonuses and total pay remuneration may complement. This is employer provided and verified data. To download the Salary Assessor Demo, click here.

Job Description: Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.: Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. hide...show full eDOT descriptions

Average Salary Data By Location

Atlanta, GA Boston, MA Charlotte, NC Chicago, IL Houston, TX Los Angeles, CA New York-Manhattan, NY Orlando, FL Philadelphia, PA Phoenix, AZ

Average Salary $35,513.00     Average Salary $39,255.00     Average Salary $33,958.00     Average Salary $43,380.00     Average Salary $40,638.00     Average Salary $36,777.00     Average Salary $39,702.00     Average Salary $35,634.00     Average Salary $41,786.00     Average Salary $36,000.00