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VP Call Center
$171,493 (USD)/yr
$82.45 (USD)/hr
$30,732 (USD)/yr
The average vp call center gross salary in Pine Hill, New Jersey is $171,493 or an equivalent hourly rate of $82. This is 9% higher (+$14,452) than the average vp call center salary in the United States. In addition, they earn an average bonus of $30,732. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Pine Hill, New Jersey. An entry level vp call center (1-3 years of experience) earns an average salary of $116,193. On the other end, a senior level vp call center (8+ years of experience) earns an average salary of $217,208.
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This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
Professionals should subscribe to SalaryExpert’s Assessor Platform.
ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
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Salary Potential
$192,632 (USD)
12 %
Based on our compensation data, the estimated salary potential for VP Call Center will increase 12 % over 5 years.
Most Popular Skills for VP Call Center
Education
Education data not available for this job
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City Overview
The cost of living in Pine Hill, New Jersey is 3% more than the average cost of living in the United States. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.
View Cost of Living PagePine Hill is a borough in Camden County, in the U.S. state of New Jersey. As of the 2020 United States census, the borough's population was 10,743, an increase of 510 (+5.0%) from the 2010 census count of 10,233, which in turn reflected a decline of 647 (−5.9%) from the 10,880 counted in the 2000 census. Pine Hill was created on April 23, 1929, from Clementon Township, one of seven municipalities created from the now-defunct township, and one of five new municipalities, including Hi-Nella Borough...
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Job Description
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives.
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Disclaimer
This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
Professionals should subscribe to SalaryExpert’s Assessor Platform.
ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Most Popular Skills for VP Call Center
Salary Difference by Location
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SalaryExpert, powered by ERI, provides verified salary and cost of living data to the public with a comprehensive platform for evaluating compensation, career, relocation, and education decisions.
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