1. Salary
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  2. United Arab Emirates
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  3. Dubai
Last Updated: May 04, 2024

VP Call Center

320,223 د.إ.‏ (AED)/yr

153.95 د.إ.‏ (AED)/hr

57,384 د.إ.‏ (AED)/yr

The average vp call center gross salary in Dubai, United Arab Emirates is 320,223 د.إ.‏ or an equivalent hourly rate of 154 د.إ.‏. This is 3% higher (+9,650 د.إ.‏) than the average vp call center salary in United Arab Emirates. In addition, they earn an average bonus of 57,384 د.إ.‏. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Dubai, United Arab Emirates. An entry level vp call center (1-3 years of experience) earns an average salary of 218,037 د.إ.‏. On the other end, a senior level vp call center (8+ years of experience) earns an average salary of 407,592 د.إ.‏.

Data powered by ERI's Salary Expert Database.

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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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358,011 د.إ.‏ (AED)

12 %

Based on our compensation data, the estimated salary potential for VP Call Center will increase 12 % over 5 years.

N/A

Education data not available for this job

Dubai, United Arab Emirates

The cost of living in Dubai, United Arab Emirates is 2% more than the average cost of living in United Arab Emirates. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.

View Cost of Living Page

Dubai (, doo-BY; Arabic: دبي, romanized: Dubayy, IPA: [dʊˈbajj], Gulf Arabic pronunciation: [dəˈbaj]) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the country's seven emirates. Established in the 19th century as a small fishing village, Dubai grew into a regional trading hub in the early 20th century and grew rapidly in the late 20th and early 21st centuries with a focus on tourism and luxury. It has the second-most five...

Sourced from Wikipedia
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives. Read More

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Disclaimer

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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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