Vice President Call Center Operations Salary in Portsmouth, VA

Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans.

The average salary for a Vice President Call Center Operations is $162,028 per year or $77.90 per hour in Portsmouth, VA. Top earners have reported making up to $204,402. However, the typical pay range in Portsmouth, VA is between $109,780 and $204,402 annually.

Vice President Call Center Operations is projected to see a 14.8 % salary change in 5 years.

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