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Last Updated: May 03, 2024

Vice President Call Center Operations

€ 94.967 (EUR)/yr

€ 45,66 (EUR)/hr

€ 17.018 (EUR)/yr

The average vice president call center operations gross salary in Netherlands is € 94.967 or an equivalent hourly rate of € 46. In addition, they earn an average bonus of € 17.018. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Netherlands. An entry level vice president call center operations (1-3 years of experience) earns an average salary of € 64.306. On the other end, a senior level vice president call center operations (8+ years of experience) earns an average salary of € 120.213.

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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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€ 104.441 (EUR)

10 %

Based on our compensation data, the estimated salary potential for Vice President Call Center Operations will increase 10 % over 5 years.

N/A

Education data not available for this job

Netherlands

Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.

View Cost of Living Page

The Netherlands, informally Holland, is a country located in northwestern Europe with overseas territories in the Caribbean. It is the largest of the four constituent countries of the Kingdom of the Netherlands. The Netherlands consists of twelve provinces; it borders Germany to the east and Belgium to the south, with a North Sea coastline to the north and west. It shares maritime borders with the United Kingdom, Germany, and Belgium. The official language is Dutch, with West Frisian as a secondary...

Sourced from Wikipedia
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives. Read More

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Disclaimer

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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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