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Vice President Call Center Operations
$131,749 (CAD)/yr
$63.34 (CAD)/hr
$23,609 (CAD)/yr
The average vice president call center operations gross salary in Killarney, Manitoba is $131,749 or an equivalent hourly rate of $63. This is 6% lower (-$9,029) than the average vice president call center operations salary in Canada. In addition, they earn an average bonus of $23,609. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Killarney, Manitoba. An entry level vice president call center operations (1-3 years of experience) earns an average salary of $89,264. On the other end, a senior level vice president call center operations (8+ years of experience) earns an average salary of $166,869.
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This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
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Salary Potential
$144,551 (CAD)
10 %
Based on our compensation data, the estimated salary potential for Vice President Call Center Operations will increase 10 % over 5 years.
Most Popular Skills for Vice President Call Center Operations
Education
Education data not available for this job
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City Overview
The cost of living in Killarney, Manitoba is 8% less than the average cost of living in Canada. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.
View Cost of Living PageKillarney is an unincorporated community in southwestern Manitoba, Canada, at the corner of Manitoba Provincial Trunk Highways 3 and 18. The community was formerly an incorporated town before amalgamating with the surrounding Rural Municipality of Turtle Mountain to form the Municipality of Killarney-Turtle Mountain. Killarney is known for the lake situated within the community. Killarney is located in a rural area, dependent primarily on agriculture and agribusiness. It is approximately 20 km (12...
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Job Description
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives.
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Disclaimer
This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
Professionals should subscribe to SalaryExpert’s Assessor Platform.
ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Most Popular Skills for Vice President Call Center Operations
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