Quality Assurance Auditor Contact Center Salary in Newport Beach, CA

Ensures that contact center representatives are performing to the standards of the organization. Monitors and listens to live and recorded calls and checks the quality of delivered service against established key performance indicators. Creates guidelines for assessing and reporting contact data and reviews the efficiency of inspection systems. Assigns grades to calls. Measures customer feedback and investigates customer complaints. Prepares and maintains audit reports to identify performance trends, issues, and achievements and presents performance data to contact center managers. Provides performance feedback and coaches contact center team members on how to deliver high-quality customer interactions.

The average salary for a Quality Assurance Auditor Contact Center is $63,078 per year or $30.33 per hour in Newport Beach, CA. Top earners have reported making up to $70,705. However, the typical pay range in Newport Beach, CA is between $46,074 and $70,705 annually.

Quality Assurance Auditor Contact Center is projected to see a 14.0 % salary change in 5 years.

Increasing your salary often starts with understanding your value in today’s job market. You can increase your earning potential by building your skills, advancing your education, moving into a new role or industry, switching companies, or negotiating pay.

Negotiating a salary offer involves preparation and finding our your market value. Use our salary calculator to find out how much you should be paid based on what someone in your area, with similar experience, earns. Use this personalized report to help negotiate a higher salary offer or find your dream career. 

Several factors can impact your salary, including experience, company size, job market, location, industry, and more. Understanding how these factors affect your role can help you spot pay gaps and provide opportunities for a competitive salary.