Work in Compensation or HR?    x
Or browse by:


Average Base Salary


Average Hourly Rate


Average Bonus
The average information technology specialist customer support salary in United States is $79,275 or an equivalent hourly rate of $38. In addition, they earn an average bonus of $3,044. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Salary by Experience


Entry Level Salary


Senior Level Salary
An entry level information technology specialist customer support (1-3 years of experience) earns an average salary of $64,599. On the other end, a senior level information technology specialist customer support (8+ years of experience) earns an average salary of $96,939.

Are you paid fairly?

Calculate your market salary rate to find out.
Calculate Salary
Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1142).

The chart below breaks down accounts by the highest level of education obtained.

Jobs that May Interest You

Customer Support Specialist - IT Managed Services
San Francisco
Customer Support Specialist - IT Managed Services If you are an experienced Customer Service rep looking to grow your career with an exciting, well-established network solutions provider in the Bay ...
IT Specialist (System Admin/Customer Support) (External
FBI - Federal Bureau of Investigation, HQ
IT Specialist (System Admin/Customer Support), GS-9/11 (External for FBI - Federal Bureau of Investigation, HQ in Chicago, IL 60290(map) Who May Apply Open to ALL U.S. Citizens Opening Date
Supervisory IT Specialist (Systems Administration/Customer Support)-GS 13-Oklahoma City, OK (FBI ...
Federal Bureau of Investigation
Oklahoma City
Supervisory IT Specialist (Systems Administration/Customer Support), GS 13 Division: Oklahoma City Field Office Location: Oklahoma City, OK Working Hours: 8:15 am - 5:00 pm (may vary) Salary: GS 13 ...
IT Specialist (Customer Support)
Smithsonian Institution, Office of Advancement
Washington DC
... an Information Technology Specialist to provide desktop services to OA staff, contractors ... customer support experience with large, networked organizations - Demonstrated ability to ...
Clark County Water Reclamation District
Las Vegas
Customer Support Specialist I - Equivalent to an Associate of Arts degree with major course work in computer science, information systems or a field related to the work AND two (2) years of full-time ...
About the Data

The above data is a data available in ERI Economic Research Institute's Global Salary Calculator. The Global Salary Calculator provides compensation data for over 45,000 positions in 8,000+ cities in 69 countries. Try a free demo of the cloud-based Global Salary Calculator.

If you need to calculate competitive levels of salaries, incentives and total compensation by industry, organization size and salary planning date, please view a demonstration version of ERI's Salary Assessor, which is used by the majority of the Fortune 500 for salary survey data and compensation planning. Try a free demo of the cloud-based Salary Assessor.

Discover How Much You Should Be Paid

Get informed of your market rate.

Do you work in HR or Compensation?

Try Free Demo

Try our professional compensation software to generate detailed salary and cost of living reports.

Try Free Demo