Escalation Manager

128 267 zł (PLN)/yr

61,67 zł (PLN)/hr

4 925 zł (PLN)/yr

The average escalation manager gross salary in Gdansk, Poland is 128 267 zł or an equivalent hourly rate of 62 zł. This is 3% higher (+3 278 zł) than the average escalation manager salary in Poland. In addition, they earn an average bonus of 4 925 zł. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Gdansk, Poland. An entry level escalation manager (1-3 years of experience) earns an average salary of 90 976 zł. On the other end, a senior level escalation manager (8+ years of experience) earns an average salary of 158 850 zł.

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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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187 353 zł (PLN)

46 %

Based on our compensation data, the estimated salary potential for Escalation Manager will increase 46 % over 5 years.

Education data not available for this job

Gdansk, Poland

The cost of living in Gdansk, Poland is 2% less than the average cost of living in Poland. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.

View Cost of Living Page

Gdańsk is a city on the Baltic coast of northern Poland. With a population of 486,492, Gdańsk is the capital and largest city of the Pomeranian Voivodeship. It is Poland's principal seaport and the country's fourth-largest metropolitan area. The city lies at the southern edge of Gdańsk Bay, close to the city of Gdynia and resort town of Sopot; these form a metropolitan area called the Tricity (Trójmiasto), with a metropolitan (including rural localities) population of approximately 1.5 million. Gdańsk...

Sourced from Wikipedia
Manages and leads the resolution process for complex customer escalations in service management environments. Coordinates with various teams and stakeholders to ensure communication and facilitate the resolution of escalated issues. Monitors escalation progress, maintaining a focus on expediting resolution and minimizing negative impacts on customer satisfaction and business operations. Acts as a primary point of contact for escalated cases, managing... customer expectations, and delivering solutions to escalated problems. Analyzes escalation trends and performance metrics, providing feedback and recommendations for process and product improvement. Contributes to continuous improvement within the escalation management process and organizes post-escalation reviews to identify issues that need to be addressed. Read More

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Disclaimer

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Professionals should subscribe to SalaryExpert’s Assessor Platform.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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