Salary Data

Customer Retention Specialist Salary

How much does a Customer Retention Specialist make in the United States?
Get the insights on the salary, benefits, education, and job description.
Salary Data for Customer Retention Specialist

$43,713 (USD)/yr

$21 (USD)/hr

$796 (USD)/yr

$43,232 (USD)/yr

$21 (USD)/hr

$796 (USD)/yr

Job Description
Advocates for the organization’s mission by sharing knowledge and showing enthusiasm about service, technology, and pricing. Works to reduce customer and/or employee attrition by resolving issues while increasing satisfaction, minimizing loss to company, and maximizing customer and employee retention. Helps in satisfying the needs of existing customers that are at risk of cancelling services. Proposes solutions to extend customer and employee lifecycle, and creates ways to increase customer loyalty.
The average customer retention specialist salary in United States is $43,713 or an equivalent hourly rate of $21. In addition, they earn an average bonus of $796. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Compensation Data Based on Experience

$32,863 (USD)

$52,697 (USD)


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Salary Potential

$50,675 (USD)

16 %

Based on our compensation data, the estimated salary potential for Customer Retention Specialist will increase 16 % over 5 years.

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About The Data
The above data is a sample of data available in ERI's Global Salary Calculator. The Global Salary Calculator provides compensation data for over 45,000 positions in 8,000+ cities in 69 countries. If you need to calculate competitive levels of salaries, incentives and total compensation by industry, organization size and salary planning date, please view a demonstration version of ERI's Salary Assessor, which is used by the majority of the Fortune 500 for salary survey data and compensation planning.

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