Call Center Quality Analyst Salary

How much does a Call Center Quality Analyst make in the United States?
Get insights on the salary, benefits, education and job description.

$59,460 (USD)/yr

Average Base Salary

$29 (USD)/hr

Average Hourly Rate

$1,130 (USD)/yr

Average Bonus
The average call center quality analyst salary in United States is $59,460 or an equivalent hourly rate of $29. In addition, they earn an average bonus of $1,130. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States.
Salary by Experience

$43,068 (USD)

Entry Level Salary

$73,071 (USD)

Senior Level Salary

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Salary Potential
Estimated salary in 2023:
$68,930 (USD)
5 Year Change:
16 %
Job Description
Jobs that May Interest You
Call Center Quality Analyst - Night Shift
account_balance DialAmerica
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Job Responsibilities As a Call Center Quality Analyst, you will listen and complete our sale process by determining if a sale is valid and processing it through. Specific duties for this analyst role ...
Quality Assurance Analyst | Call Center
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Working closely with the Call Center's Team Leader(s) and at times the Department Manager, the Quality Assurance Analyst will be responsible for monitoring, analyzing and reporting any QA failures in ...
Call Center Analyst
account_balance Armstrong Consulting Group
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The Call Quality Analyst is responsible to ensure the three C's are followed (Correct, Capable, and Consistent) advisors are handling the calls. Responsible for call coaching our call center advisors ...
Call Center Quality & Training Administrator
account_balance Cooling & Winter LLC
location_on Marietta
Root Cause Analysis * Observation, verification, validation * Other duties as assigned ... Proven ability to manage call center strategy, performance, trending, and tracking * Ability to ...
Call Center Quality Assurance Analyst
account_balance Westgate Resorts
location_on Ocoee
As a Quality Assurance Analyst for Westgate Resorts, you will be responsible for performing call scans for compliance with policies and procedures for various areas within the company
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