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Call Center Operations Vice President
$142,841 (CAD)/yr
$68.67 (CAD)/hr
$25,597 (CAD)/yr
The average call center operations vice president gross salary in Saanich, British Columbia is $142,841 or an equivalent hourly rate of $69. This is 1% higher (+$2,029) than the average call center operations vice president salary in Canada. In addition, they earn an average bonus of $25,597. Salary estimates based on salary survey data collected directly from employers and anonymous employees in Saanich, British Columbia. An entry level call center operations vice president (1-3 years of experience) earns an average salary of $96,779. On the other end, a senior level call center operations vice president (8+ years of experience) earns an average salary of $180,917.
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This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
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ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
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Salary Potential
$156,720 (CAD)
10 %
Based on our compensation data, the estimated salary potential for Call Center Operations Vice President will increase 10 % over 5 years.
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Education data not available for this job
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City Overview
The cost of living in Saanich, British Columbia is 16% more than the average cost of living in Canada. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.
View Cost of Living PageSaanich ( SAN-itch) is a district municipality on Vancouver Island in British Columbia, within the Greater Victoria area. The population was 117,735 at the 2021 census, making it the most populous municipality in the Capital Regional District and Vancouver Island, and the eighth-most populous in the province. The district adopted its name after the Saanich First Nation, meaning "emerging land" or "emerging people". The district acts as a bedroom community immediately to the north of Victoria, British...
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Job Description
Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards. Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions. Designs a training process that... is scalable in support of rapid growth and building a competent team. Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings. Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability. Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients. Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans. Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads. Conducts call performance calibration sessions. Measures new client churn. Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations. Enables effective communications among different call centers. Assures call center activities remain compliant with regulatory rules and regulations. Develops annual department goals in support of strategies and objectives.
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Disclaimer
This page is a promotion for SalaryExpert’s Assessor Platform and is not intended for professional use.
Professionals should subscribe to SalaryExpert’s Assessor Platform.
ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
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