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Business Analyst Manager
access_time Posted 25 days ago
account_balance Call the Car
location_on Diamond Bar
... call center performance by analyzing performance statistics and data; identify trends, gaps, and areas for improvement. * Evaluate and make recommendations regarding production, productivity, quality ...
QA Analyst
access_time Posted 7 days ago
account_balance California Coast Credit
location_on San Diego
California Coast Credit Union is looking for a QA Analyst to create and and execute manual as well ... Collaborates with management and staff of 25 departments, 28 branches, and call center, as well as ...
VP, Call Center Operations
access_time Posted 10 days ago
account_balance Century Group
location_on Los Angeles
Evaluate call center operations, set operational and performance standards for agents and ... analytics, and omnichannel solutions, to enhance customer interactions. * Collaborates with QA and ...
MA-Call Center
access_time Posted 7 days ago
account_balance OPSAM Health
location_on National City
Provide quality service at every encounter. * Assign unassigned patients to Primary Care Physician ... Demonstrated ability to follow instructions explicitly and exercise analytical thinking
Workforce Optimization Analyst
access_time Posted yesterday
account_balance Blue Shield of California
location_on El Dorado Hills
In this role you will analyze contact center trends, including call volumes, offline inventory, and ... quality health care at a sustainably affordable price. We are transforming health care in a way ...
Call Center Supervisor
access_time Posted 5 days ago
account_balance Eclaro
location_on Phoenix
Eclaro is seeking a highly customer service-focused, analytical individual with a strong emphasis ... quality. * Provide ongoing training, coaching, and performance feedback to direct reports to foster ...
Workforce Management Scheduling Analyst
access_time Posted 3 days ago
account_balance Crisis Connections
location_on Seattle
Duties may include call flow design and configuration input. JOD DUTIES · Reviews forecasting and ... Quality) to ensure contact center meets performance goals · Conducts real-time monitoring of ...
Call Center Supervisor
access_time Posted 2 months ago
account_balance Pearl Interactive Network, Inc.
location_on Laguna Niguel
The Call Center Supervisor is responsible for providing first-level supervision and leadership to ... quality, and customer-service standards; contributing information and analysis to organizational ...
Call Center Manager
access_time Posted 1 month ago
account_balance Better Debt Solutions
location_on Irvine
Monitor and analyze call center metrics and KPIs (Key Performance Indicators) such as call ... Collaborate with the Quality Assurance team to develop and maintain quality standards and ensure ...
Manager, Provider Operations - Provider Call Center Liaison
access_time Posted 2 months ago
account_balance HMSA
location_on Honolulu
Collect, analyze, and utilize data and feedback to identify opportunities to improve the ... Maintain ongoing audit program to ensure quality. * Respond to provider escalations received via ...
Call Center Manager (Member Experience Manager)
access_time Posted 1 month ago
account_balance SkyOne Federal Credit Union
location_on Hawthorne
Monitor and analyze call center and digital chat metrics and KPIs, such as call volume, response ... Identify areas for improvement and implement solutions to enhance service quality and member ...
1053-IS Business Analyst-Senior
access_time Posted 10 days ago
account_balance City and County of San Francisco
location_on San Francisco
To provide our customers with high quality, efficient, and reliable water, power, and wastewater ... The position will interact and coordinate with billing , call center, meter data collection and ...
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