Software Support Engineer Salary in United States

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Average Salary for Software Support Engineer in United States

The average salary of a(n) Software Support Engineer in United States is $172,904.

The average hourly rate of a(n) Software Support Engineer in United States is $83.13.

The average bonus of a(n) Software Support Engineer in United States is $12,951.00.

Job Description:

Provides technical support to customers and evaluators using the organization's software product(s), including installation troubleshooting, product configuration assistance, hardware and operating system troubleshooting related to proper product installation and operation, and troubleshooting improper product operation and/or erroneous product use. Diagnoses and resolves complex customer issues. Monitors and troubleshoots application processes and system resources to ensure compliance with key system performance indicators. Analyzes requests and translates them into technical problems. Develops sample applications and gathers technical data as required to solve complex customer issues. Monitors error log(s), user activity, and resource utilization of production environment. Maintains system metadata and ensures accurate and timely availability of this data. Maintains and updates system and processes documentation. Documents and logs description of system events and resolution. Designs and writes scripts to monitor system applications and processes. Writes simple SQL statements for reporting and general troubleshooting. Performs post-QA, pre-production testing on patches or new releases of application software. Applies new software revisions and patches. Resolves assigned trouble tickets and escalates as needed. Debugs applications in various programming languages. Provides crafted answers, workarounds, and technical solutions. Ensures compliance with defined service level agreements. Executes and improves functional, performance, and non-regression tests. Implements innovative techniques to optimize and reduce troubleshooting time. Less

Provides technical support to customers and evaluators using the organization's software product(s), including installation troubleshooting, product configuration assistance, hardware and operating system troubleshooting related to proper product installation and operation, and troubleshooting improper product operation and/or erroneous product use. Diagnoses... More

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