Help Desk Analyst Salary in United States

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Average Salary for Help Desk Analyst in United States

The average salary of a(n) Help Desk Analyst in United States is $65,157.

The average hourly rate of a(n) Help Desk Analyst in United States is $31.33.

The average bonus of a(n) Help Desk Analyst in United States is $2,092.00.

Job Description:

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. Less

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and... More

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Results for Help Desk Analyst in United States

Help Desk Analyst - Chicago, IL

Loop Networks

As a *Help Desk Analyst,*. Your primary function is to field calls and email arriving at our SupportTeam hub and to accurately identify, prioritize and enter...

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Help Desk Analyst - Lockport, NY

OBJ corp

Help Desk Analyst Level 2 (2821)*. Employer requirements depend on the help desk position level. All help desk personnel need excellent problem-solving,...

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Help Desk/Desk Side Support – Level 1 - Bloomington, MN

DecisionOne Corporation

Level 1 Help Desk Analyst. Perform desk side support for remediation, if needed. Able to work with minimal supervision and make decisions relating to issues not...

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Help Desk Analyst - New York, NY

Ion Computer System

Job Description - Help Desk Analyst*. _The ideal candidate will have the required skills and experience in the following:....

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Help Desk Analyst - Jersey City, NJ

World Business Lenders

The Help Desk Analyst will report to the Help Desk Administrator. As a Help Desk Analyst, the candidate will provide technical support for basic incident...

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