Customer Service Representative (General Calls) Salary in United States

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Average Salary for Customer Service Representative (General Calls) in United States

The average salary of a(n) Customer Service Representative (General Calls) in United States is $34,734.

The average hourly rate of a(n) Customer Service Representative (General Calls) in United States is $16.70.

The average bonus of a(n) Customer Service Representative (General Calls) in United States is $632.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Results for Customer Service Representative (General Calls) in United States

Customer Service Representative I (Full-time) - Woodbridge, VA

Prince William County Service Authority

Provide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Answering customer calls;...

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Call Center Representative - Philadelphia, PA

Philadelphia Gas Works

Call Center Representatives handle customer inquiries regarding billing, service, collection, and emergency calls....

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CUSTOMER SERVICE REPRESENTATIVE - Raleigh, NC

Wake County Government

Knowledge of principles for providing excellent customer service. Answers calls and provides administrative support for Wake County Solid Waste Services, Wake...

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Customer Service Representative - Charlotte, NC

Snelling - Chelmsford

1-2 years customer service. Client in Charlotte, NC is seeking a Customer Service representative to join. Prompt and courteous customer service when answering...

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CONTACT REPRESENTATIVE - Dallas, TX

Department Of The Treasury

Experience may also have been gained through work in customer service positions that involved frequent contact with the public, and may have involved...

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