Computer Help Desk Representative Salary in United States

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Average Salary for Computer Help Desk Representative in United States

The average salary of a(n) Computer Help Desk Representative in United States is $54,016.

The average hourly rate of a(n) Computer Help Desk Representative in United States is $25.97.

The average bonus of a(n) Computer Help Desk Representative in United States is $1,518.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Results for Computer Help Desk Representative in United States

Helpdesk Analyst Tier I - Washington, DC

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Computer Technology Industry Association Certification (A+). Possesses experience as a member of a technical help-desk or call center team supporting computer...

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Help Desk Technician - Nashville, TN

SP+ (STANDARD PARKING)

Capability to sit for long periods of time at desk and in front of a computer. Configure new computers with SP+ applications for shipment to outside locations....

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Help Desk Support-H1020 - Covington, LA

CGB Enterprises

Prepares standard statistical reports, such as help desk incident reports. Is searching for an exceptional candidate to fill our Help Desk Support opening....

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Junior Information Technology Systems Administrator - New Haven, CT

Blank

2 to 4 years of Help Desk support and / or IT administration experience required*. Bachelor’s degree in computer science preferred....

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Help Desk Representative - Jacksonville, FL

Safariland, LLC

Six (6) months to three (3) years experience in a help desk role. Bachelor’s degree in Computer Science, Business Administration or related fields preferred....

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