Customer Service Supervisor Salary in Washington, District of Columbia

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Average Salary for Customer Service Supervisor in Washington, District of Columbia

The average salary of a(n) Customer Service Supervisor in Washington, District of Columbia is $69,633.

The average hourly rate of a(n) Customer Service Supervisor in Washington, District of Columbia is $33.48.

The average bonus of a(n) Customer Service Supervisor in Washington, District of Columbia is $2,228.00.

Job Description:

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered. Reviews reports of findings and recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily. Maintains equipment level and type sufficient to accomplish objectives. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. Ensures compliance with established customer service policies and procedures. Recommends and implements new procedures. May receive, investigate, evaluate, and settle complaints and claims of customers. May explain to customer, by telephone or letter, action taken on complaint, or may follow up with customer to see that resolution was satisfactory. Less

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those... More

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Results for Customer Service Supervisor in Washington, District of Columbia

Customer Service Supervisor (Call Center) - Laurel, MD

WSSC

Under general supervision of the Unit Coordinator, the Supervisor manages an assigned shift, supervising customer service staff engaged in processing service...

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Supervisor - Call Center - Washington, DC

MAXIMUS

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSR) with the...

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Customer Care Associate (Dispatching) - Washington, DC

DC Water

Coordinates field crew activities for Customer Services, Water Services, and Sewer Services in response to calls received from the general public....

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Service Center Supervisor - McLean, VA

AECOM

Strong customer service background. The Service Center Supervisor manages the Building Operations Center (BOC) Team and the Customer Service Teams and ensures...

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Manager, Customer Services Call Center - Washington, DC

DC Water

The Authority is seeking a highly motivated Manager, Customer Services Call Center. Reviews and schedules employee leave requests so as to allow the Department...

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