Customer Service Supervisor Salary in Washington, District of Columbia

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Average Salary for Customer Service Supervisor in Washington, District of Columbia

The average salary of a(n) Customer Service Supervisor in Washington, District of Columbia is $69,784.

The average hourly rate of a(n) Customer Service Supervisor in Washington, District of Columbia is $33.55.

The average bonus of a(n) Customer Service Supervisor in Washington, District of Columbia is $2,233.00.

Job Description:

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered. Reviews reports of findings and recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily. Maintains equipment level and type sufficient to accomplish objectives. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. Ensures compliance with established customer service policies and procedures. Recommends and implements new procedures. May receive, investigate, evaluate, and settle complaints and claims of customers. May explain to customer, by telephone or letter, action taken on complaint, or may follow up with customer to see that resolution was satisfactory. Less

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those... More

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Strong customer service skills and employee relation skills. Who is Environmental Service Concepts?*. Why work for Environmental Service Concepts?*....

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Call Center Technical Supervisor - Silver Spring, MD

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The Call Center provides customer service to customers for their voice, data, and video services. Lead a team of 15-20 customer service technicians....

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