Customer Service Director Salary in Washington, District of Columbia

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Average Salary for Customer Service Director in Washington, District of Columbia

The average salary of a(n) Customer Service Director in Washington, District of Columbia is $133,749.

The average hourly rate of a(n) Customer Service Director in Washington, District of Columbia is $64.30.

The average bonus of a(n) Customer Service Director in Washington, District of Columbia is $11,957.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

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Results for Customer Service Director in Washington, District of Columbia

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Director of Food and Nutrition - Washington, DC

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This client is a leader in food service management and support services. Director ensures client, customer service/satisfaction with efficient cost effective...

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Contact Center Director (Large Cancer Contract) - Rockville, MD

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Experience managing large federal contracts with HHS agencies and a strong understanding of contact center operations (e.g., customer relationship management,...

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Manager, Programs and Operations - Washington, DC

U.S. Chamber of Commerce

Excellent organization, time management, and customer service; Ability to deliver outstanding service in a fast-paced, demanding environment;...

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