Customer Complaint Clerk Salary in Washington, District of Columbia

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Complaint Clerk in Washington, District of Columbia

The average salary of a(n) Customer Complaint Clerk in Washington, District of Columbia is $45,064.

The average hourly rate of a(n) Customer Complaint Clerk in Washington, District of Columbia is $21.67.

The average bonus of a(n) Customer Complaint Clerk in Washington, District of Columbia is $897.00.

Job Description:

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Ascertains accuracy of customer complaint to determine responsibility for errors, examining pertinent information. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. Less

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... More

How helpful is this page?

Are you a(n) Customer Complaint Clerk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Washington, District of Columbia

View Salaries for Customer Complaint Clerk in Other Cities

Job Openings by Indeed job search

Results for Customer Complaint Clerk in Washington, District of Columbia

General Clerk II - Capitol Heights, MD

ServiceSource Inc.

Effectively handle customer complaints and questions. Serve as clerk for Customer Service in CRDS Call Center/ Research Department....

View job on Indeed.com

Guest Services Manager - Arlington, VA

The Westin Crystal City-SCC

Anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of...

View job on Indeed.com

Mail/Copy Operator - Washington, DC

DTI

Experience is preferred, but not required with strong customer service background. Requirements Seeking customer focused service personnel to provide office...

View job on Indeed.com

Customer Service Manager Trainee Washington DC Area - Washington, DC

Harris Teeter

Demonstrate patience when interacting with the Customer Service associates and customers. New hire orientation, customer service network, safety, customer...

View job on Indeed.com

051 - 5700 - CUSTOMER SERVICE MANAGER - Arlington, VA

Harris Teeter

Demonstrate patience when interacting with the Customer Service associates and customers. New hire orientation, customer service network, safety, customer...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x