Call Center Administration Operations Manager Salary in Washington, District of Columbia

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Average Salary for Call Center Administration Operations Manager in Washington, District of Columbia

The average salary of a(n) Call Center Administration Operations Manager in Washington, District of Columbia is $30,248.

The average hourly rate of a(n) Call Center Administration Operations Manager in Washington, District of Columbia is $14.54.

The average bonus of a(n) Call Center Administration Operations Manager in Washington, District of Columbia is $572.00.

Job Description:

Manages the reporting and coordination of all system maintenance and monitoring of all call center call queues. Works closely with the call center management team to effectively create and maintain call flow technology to maximize call queue efficiency. Works closely with the operations team to ensure that adequate documentation and infrastructure is implemented and maintained. Participates, manages, and guides the ability to track and report performance and reports to senior management. Identifies quality improvement opportunities within the call center operations. Manages effective call flows and all reporting requirements for call center. Collaborates with managers to ensure clear communication of technology functionality from a user perspective. Provides support to call center team members for day-to-day problem solving. Understands all processes, technology, and call center needs to aid in the support and troubleshooting of the implementation and ongoing operations. Provides input and recommendations with analytical insight in a concise and timely manner to support present and future operations. Works as part of a team to define and develop solutions to support the program and meet the organization's business requirements. Less

Manages the reporting and coordination of all system maintenance and monitoring of all call center call queues. Works closely with the call center management team to effectively create and maintain call flow technology to maximize call queue efficiency. Works closely... More

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