Top E-Care Executive Salary in Vernon Hills, Illinois

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Average Salary for Top E-Care Executive in Vernon Hills, Illinois

The average salary of a(n) Top E-Care Executive in Vernon Hills, Illinois is $111,908.

The average hourly rate of a(n) Top E-Care Executive in Vernon Hills, Illinois is $53.80.

The average bonus of a(n) Top E-Care Executive in Vernon Hills, Illinois is $6,894.00.

Job Description:

Leads and oversees all aspects of Web-based customer service operations. Researches and implements technology to enhance the web customer service experience. Defines E-Care strategic goals and objectives. Directs the daily online operations relating to E-Care and oversees key performance drivers and resulting operating metrics. Combines traditional customer support techniques with Web-based interactive support to successfully attract and retain customers. Collaborates with product teams to understand upcoming service innovations and integrates them into online support materials as they are launched into the marketplace. Assesses customer needs and desires and ties them into specifications for new or enhanced online offerings with techniques for measurement and evaluation. Determines appropriate metrics and key performance indicators to measure performance to goals. Increases the percentage of customer self-service transactions as a ratio of total customer transactions while providing the highest level of quality service to customers. Stays abreast of the usage of online content and utilities and remains aware of prominent call center issues to ensure that online visitors are finding the most helpful information through the quickest and easiest pathway. Less

Leads and oversees all aspects of Web-based customer service operations. Researches and implements technology to enhance the web customer service experience. Defines E-Care strategic goals and objectives. Directs the daily online operations relating to E-Care and oversees key performance drivers... More

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