Member Services Trainer-Auditor Salary in Sudbury, Massachusetts

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Average Salary for Member Services Trainer-Auditor in Sudbury, Massachusetts

The average salary of a(n) Member Services Trainer-Auditor in Sudbury, Massachusetts is $81,207.

The average hourly rate of a(n) Member Services Trainer-Auditor in Sudbury, Massachusetts is $39.04.

The average bonus of a(n) Member Services Trainer-Auditor in Sudbury, Massachusetts is $3,045.00.

Job Description:

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff. Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. Less

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... More

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