e-Commerce Customer Service Representative Salary in Seattle, Washington

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for e-Commerce Customer Service Representative in Seattle, Washington

The average salary of a(n) e-Commerce Customer Service Representative in Seattle, Washington is $72,794.

The average hourly rate of a(n) e-Commerce Customer Service Representative in Seattle, Washington is $35.00.

The average bonus of a(n) e-Commerce Customer Service Representative in Seattle, Washington is $1,973.00.

Job Description:

Supports the development of e-commerce activities, such as online purchase orders, invoicing, Continuous Replenishment Program (CRP) or Vendor Managed Inventory (VMI) activity, warehouse interfaces, and bank relationships, that use electronic communication methods such as Electronic Data Interchange (EDI), File Transfer Protocol (FTP), etc. Provides first-level problem resolution, including reviewing reports and log files on a daily basis, analyzing transaction files to identify data errors, transmission errors and mapping errors, and working with VAN's (Value Added Network) and trading partners to resolve transmission issues and re-transmit e-commerce documents. Reviews and resolves daily e-commerce activity and communicates interface issues pertaining to purchase orders, invoices, acknowledgements, and functional acknowledgements. Assists with processes required to initiate new trading partner or new transactions, including setup, development requirements, testing, movement to live processing, and communication with interested parties. Contacts person for customer service and sales team members on trading partner configuration (profiles and SKU), testing, and implementation. Communicates with functional areas, such as Customer Service, Accounts Receivable, and Procurement, on outstanding issues to ensure flow of required information from/to trading partners. Maintains e-commerce documentation and develops clear and up-to-date procedures for ongoing support of e-commerce. Performs mapping functions as necessary to meet current business issues and satisfy business partner requirements. Collaborates with trading partners and internal functional teams to troubleshoot data and mapping issues. Performs backup functions for data synchronization as needed. Less

Supports the development of e-commerce activities, such as online purchase orders, invoicing, Continuous Replenishment Program (CRP) or Vendor Managed Inventory (VMI) activity, warehouse interfaces, and bank relationships, that use electronic communication methods such as Electronic Data Interchange (EDI), File Transfer... More

How helpful is this page?

Are you a(n) e-Commerce Customer Service Representative?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Seattle, Washington

View Salaries for e-Commerce Customer Service Representative in Other Cities

Job Openings by Indeed job search

Results for e-Commerce Customer Service Representative in Seattle, Washington

Customer Support Representative - Redmond, WA

USCutter

Customer Support Specialist*. Obtain general understanding of OS and application operations related to company offered services....

View job on Indeed.com

E-Commerce Jewelry Production Associate - Seattle, WA

Seattle Goodwill

Internal and external customer service. The essential functions listed are representative of the knowledge, skill, and/or ability required....

View job on Indeed.com

Employment Specialist - Seattle, WA

YWCA Seattle | King | Snohomish

Strong customer service orientation. Network and maintain contact with representatives of other social service providers to exchange referrals....

View job on Indeed.com

Customer Service Representative Job in Kent, WA - Kent, WA

Ajilon

The Customer Service Representative Job Duties, Roles, Expectations, and Responsibilities:. Ajilon Professional Staffing now has a Customer Service...

View job on Indeed.com

Account Representative, Hardlines - Seattle, WA

Amazon Services, LLC

Amazon Services is seeking a dynamic and motivated Account Executive for our seller services sales team. As an organization, Amazon’s North American Seller...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x