Customer Service Manager Salary in Salem, Massachusetts

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Manager in Salem, Massachusetts

The average salary of a(n) Customer Service Manager in Salem, Massachusetts is $93,415.

The average hourly rate of a(n) Customer Service Manager in Salem, Massachusetts is $44.91.

The average bonus of a(n) Customer Service Manager in Salem, Massachusetts is $6,343.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

How helpful is this page?

Are you a(n) Customer Service Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Salem, Massachusetts

View Salaries for Customer Service Manager in Other Cities

Job Openings by Indeed job search

Results for Customer Service Manager in Salem, Massachusetts

Customer Account Manager - Middleton, MA

Snelling - Chelmsford

Please send resume to andrea@snelling-ma.com. This position is responsible for maintaining a loyal customer base by focusing on meeting customer needs and...

View job on Indeed.com

Operations Manager - Peabody, MA

4th Party Logistics, MA

Delivery, dispatch, recruiting/staffing, driver relations and customer service. Ensuring/delivering accurate and timely service to local area customers....

View job on Indeed.com

Employment Services Manager - Danvers, MA

Commonwealth of Massachusetts

Strong customer service orientation and focus. Along with a combined staff of 9 HR professionals, the ESM will be responsible to ensure the delivery of human...

View job on Indeed.com

Customer Service Manager - Newburyport, MA

Anna Jaques Hospital

Marketing of lab services and monitoring customer satisfaction. Monitors courier service and laboratory outreach operations, incl....

View job on Indeed.com

Relationship Manager - Salem, MA

Bank Of America

Located in a financial center, relationship managers will focus the majority of their time deepening customer relationships by referring customers to sales...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x