Call Center Representative (Specialized Calls) Salary in Sacramento, California

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Average Salary for Call Center Representative (Specialized Calls) in Sacramento, California

The average salary of a(n) Call Center Representative (Specialized Calls) in Sacramento, California is $40,815.

The average hourly rate of a(n) Call Center Representative (Specialized Calls) in Sacramento, California is $19.62.

The average bonus of a(n) Call Center Representative (Specialized Calls) in Sacramento, California is $775.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center Representatives. Requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products. Passes only the most complex customer inquiries to higher level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center... More

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