Retail Customer Support Representative Salary in Plymouth, Massachusetts

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Average Salary for Retail Customer Support Representative in Plymouth, Massachusetts

The average salary of a(n) Retail Customer Support Representative in Plymouth, Massachusetts is $56,168.

The average hourly rate of a(n) Retail Customer Support Representative in Plymouth, Massachusetts is $27.00.

The average bonus of a(n) Retail Customer Support Representative in Plymouth, Massachusetts is $1,354.00.

Job Description:

Provides exceptional customer support to customers in a retail environment, including greeting customers and assessing their needs. Exhibits quality customer support from customer on-line or in person, from greeting point through end of conversation or departure, ensuring that all aspects of a customer’s needs are met and that every customer has a positive experience. Answers phones and responds to in-person customer inquiries in a timely manner. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area Information Clerk. Answers customer’s questions concerning location, price, shipping time and/or costs, and use of merchandise. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Services activations and processes electronic serial number (ESN) changes and bill payments. Responds to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Ensures that all appropriate documentation and data entry is complete. Assists in the administrative functions of the retail establishment, including cash management and asset protection of store inventory. Reconciles cash, including bank deposit, safe fund/till fund, and daily financial transactions, and follows bank deposit procedures. Performs reporting functions as required. May guide new customers through purchasing decision and educate them about their new product or service. May sell company products in the event of high store volume or absence of Sales Representative. Less

Provides exceptional customer support to customers in a retail environment, including greeting customers and assessing their needs. Exhibits quality customer support from customer on-line or in person, from greeting point through end of conversation or departure, ensuring that all aspects... More

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