Membership Services Director Salary in Ossining, New York

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Average Salary for Membership Services Director in Ossining, New York

The average salary of a(n) Membership Services Director in Ossining, New York is $134,112.

The average hourly rate of a(n) Membership Services Director in Ossining, New York is $64.48.

The average bonus of a(n) Membership Services Director in Ossining, New York is $8,462.00.

Job Description:

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health plan experience in a customer service call center. Plans and directs operations within the Member Services Department to provide explanation of benefits and response to members' questions and complaints. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions, and report needed actions to appropriate individuals, departments or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Responsible for hiring, developing, and managing a qualified staff concerned with providing member services to members of the health plan. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Prepares and manages the departmental budget. Less

Directs the member services function in a health plan. Plans, implements, and continuously evaluates the member services program to enhance the effective use of services and to improve customer satisfaction. Typically requires a bachelor's degree with five years of health... More

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