Customer Service Manager Salary in New York-Manhattan, New York

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Average Salary for Customer Service Manager in New York-Manhattan, New York

The average salary of a(n) Customer Service Manager in New York-Manhattan, New York is $103,541.

The average hourly rate of a(n) Customer Service Manager in New York-Manhattan, New York is $49.78.

The average bonus of a(n) Customer Service Manager in New York-Manhattan, New York is $7,030.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in New York-Manhattan, New York

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Office Services Manager. Great customer service attitude and attention to detail. Office Services Director....

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Operations Manager - New York, NY

Sweet Loren's

Customer service implementation. And manage customer disputes/claims. Sweet Loren’s headquarters is located in Lower Manhattan, though there may also be travel...

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Customer Experience Manager - New York, NY

Hometeam

Hire, manage and train a team of customer experience associates to provide day-to-day account management and issue resolution for our members....

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Customer Support Manager - New York, NY

Magisto

Strong and sincere customer service focus. Manages the activities of the Customer Service Representatives, ensuring effective delivery of service to all levels...

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Customer Relationship Manager - New York, NY

IPsoft

Excellent customer service skills. Experience in Customer Facing Service Delivery and Project management. Service Optimization Planning....

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