Customer Complaint Clerk Salary in Knoxville, Tennessee

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Complaint Clerk in Knoxville, Tennessee

The average salary of a(n) Customer Complaint Clerk in Knoxville, Tennessee is $35,770.

The average hourly rate of a(n) Customer Complaint Clerk in Knoxville, Tennessee is $17.20.

The average bonus of a(n) Customer Complaint Clerk in Knoxville, Tennessee is $712.00.

Job Description:

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Ascertains accuracy of customer complaint to determine responsibility for errors, examining pertinent information. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. Less

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... More

How helpful is this page?

Are you a(n) Customer Complaint Clerk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Knoxville, Tennessee

View Salaries for Customer Complaint Clerk in Other Cities

Job Openings by Indeed job search

Results for Customer Complaint Clerk in Knoxville, Tennessee

Patient Access Clerk - Knoxville, TN

University of Tennessee Medical Center

Responds to concerns and complaints. Customer Satisfaction - Team member exhibited all the following attributes as soon as he/she arrived on campus:....

View job on Indeed.com

Patient Access & Imaging Clerk - Knoxville, TN

University of Tennessee Medical Center

Responds to concerns and complaints. Customer Satisfaction - Team member exhibited all the following. This is a hybrid position that checks in patients as well...

View job on Indeed.com

Hotel Front Desk Clerk - Knoxville, TN

Fairfield Inn and Suites Knoxville West

Resolve guest complaints, ensuring guest satisfaction. Experience with FOSSE Management Systems, and customer service a plus....

View job on Indeed.com

Front Desk Clerk - Knoxville, TN

Super 8 West Knoxville, Farragut

Respond to guest needs, requests, and complaints. Previous experience in customer service, front desk service, or other related fields....

View job on Indeed.com

Front Desk Associate - Knoxville, TN

Super 8 West Knoxville, Farragut

Respond to guest needs, requests, and complaints. Previous experience in customer service, front desk service, or other related fields....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x