Manager Help Desk Salary in Fletcher, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Manager Help Desk in Fletcher, North Carolina

The average salary of a(n) Manager Help Desk in Fletcher, North Carolina is $89,671.

The average hourly rate of a(n) Manager Help Desk in Fletcher, North Carolina is $43.11.

The average bonus of a(n) Manager Help Desk in Fletcher, North Carolina is $3,901.00.

Job Description:

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize, identify, diagnose, and isolate problems with computer hardware and software. Develops and implements procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel to assure continuing problems are resolved. Ensures timeliness in identifying and resolving computer or service problems. Monitors staff and reviews incident reports, tracking volume and types of customer calls and timing of resolution of problems; determines if additional follow-up is needed or if action is required to make department changes or improvements. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to keep current on information about new computer technology and software. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. Less

Manages and oversees all activities of computer help desk including services, procedures, efficiency, and quality control. Coordinates diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel. Directs subordinates who recognize,... More

How helpful is this page?

Are you a(n) Manager Help Desk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Fletcher, North Carolina

Job Openings by Indeed job search

Results for Manager Help Desk in Fletcher, North Carolina

NOC Support Associate - Asheville, NC

Immedion

Help Desk experience preferred. Help Desk or Data Center experience, 2 years. Customer Services Manager. Other duties as assigned by Supervisor or Manager....

View job on Indeed.com

Technical Recruiter - Weaverville, NC

Epsilon Inc.

Meet with managers to discuss needs; Evaluate applicants by discussing job requirements and applicant qualifications with managers;...

View job on Indeed.com

Personal Training Sales Manager - Tryon, NC

Club Fit

Average entry level managers make between $36,000 - $56,000 a year, and good entry level managers make between $60,000 - $80,000 a year....

View job on Indeed.com

Technical Support Specialist - Ridgecrest, NC - Ridgecrest, NC

LifeWay Christian Resources

Act as a liaison between the Help Desk and Infrastructure teams. Serve as project manager for client, application systems....

View job on Indeed.com

Front End Department Manager - AVL Westgate - Asheville, NC

Earth Fare

Manager On Duty:. Front End Manager needed at our Westgate location in Asheville, NC!! Scheduling and supervision of cashiers, book keepers and customer service...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x