Supervisor Call Center Salary in El Segundo, California

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Supervisor Call Center in El Segundo, California

The average salary of a(n) Supervisor Call Center in El Segundo, California is $65,527.

The average hourly rate of a(n) Supervisor Call Center in El Segundo, California is $31.50.

The average bonus of a(n) Supervisor Call Center in El Segundo, California is $3,597.00.

Job Description:

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance. Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc. Coaches representatives through positive communication and feedback. Meets regularly with team, reviewing recent events and providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes or actions. Monitors calls of representatives to observe employee demeanor, technical accuracy, and conformity to company policies, and discusses individual performance with each representative. Monitors individual, team, and call center productivity and results to identify and act on both positive and negative performance trends to ensure attainment of organization goals and performance targets. Keep records of customer service requests and complaints; communicates with customers; answers questions and recommends corrective services to address customer complaints. Tracks attendance, daily statistics, paid time off, sick time, etc.; generates reports and creates and maintains files on each representative as they relate to attendance, production, and reviews. Creates a detailed plan of the way to impact the team's day-to-day performance. Is required to be adept in activities of employees supervised. Assists in recruiting new staff, and schedules existing staff to ensure service level objectives are met. Works with management on refining, scheduling, and administering appropriate training sessions for new hires and existing staff. Meets with MIS to review computer hardware, software, and database issues. Less

Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance. Oversees on-floor activities, being available to affect the call center's operations;... More

How helpful is this page?

Are you a(n) Supervisor Call Center?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in El Segundo, California

Job Openings by Indeed job search

Results for Supervisor Call Center in El Segundo, California

Branch Logistics Supervisor - El Segundo, CA

Apria Healthcare

Roadnet Information Center (RIC). The Branch Logistics Supervisor performs, plans, and coordinates the daily activity of all Logistics personnel and functions....

View job on Indeed.com

Administrative and Client Services Supervisor - Lawndale, CA

VCA Antech, Inc.

The Supervisor will interact with doctors, technicians, supervisors, accountant, vendors, administrator, medical director and others in the performance of his...

View job on Indeed.com

Call Center Supervisor - Los Angeles, CA

Asian Pacific Health Care Venture, Inc.

Call Center Supervisor*. Call Center Operations:. Call Center Operator I and Call Center Operator II. This position provides supervision for Call Center...

View job on Indeed.com

Call Center Supervisor - Los Angeles, CA

UCLA Health

In addition, monitor staff call time production, call time rates for incoming and outgoing, and call abandonment rates using the Automated Call Disbursement...

View job on Indeed.com

Local Planning Supervisor - Santa Monica (SUP3) - Santa Monica, CA

Southern California Edison

If you require special assistance or accommodation while seeking employment with Southern California Edison, please call Human Resources at (800) 500-4723, and...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x