Help Desk Representative Salary in Des Plaines, Illinois

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Help Desk Representative in Des Plaines, Illinois

The average salary of a(n) Help Desk Representative in Des Plaines, Illinois is $57,092.

The average hourly rate of a(n) Help Desk Representative in Des Plaines, Illinois is $27.45.

The average bonus of a(n) Help Desk Representative in Des Plaines, Illinois is $1,604.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

How helpful is this page?

Are you a(n) Help Desk Representative?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Des Plaines, Illinois

View Salaries for Help Desk Representative in Other Cities

Job Openings by Indeed job search

Results for Help Desk Representative in Des Plaines, Illinois

Service Desk Representative - Addison, IL

Insight

As a Help Desk Specialist, you can expect to:. As a Service Desk Representative, you will be the first line of contact for our clients needing support for...

View job on Indeed.com

IT Technician - Full Time - Downers Grove, IL

Residential Home Health, LLC

Prior help desk experience. The requirements listed below are representative of the knowledge, skill, and/or ability required....

View job on Indeed.com

Help Desk Technician (4286) - Chicago, IL

RJ2 & Associates

The requirements listed below are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of...

View job on Indeed.com

Client Service Representative I - Skokie, IL

CIOX Health

Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department....

View job on Indeed.com

Procurement Services Specialist / Help Desk Representative - Schaumburg, IL

The Shelby Group

Provide help desk support by assisting end user with general issues/assistance in how to utilize their procurement tool, via online ticket system....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x