Member Services Manager Salary in Coppell, Texas

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Member Services Manager in Coppell, Texas

The average salary of a(n) Member Services Manager in Coppell, Texas is $54,243.

The average hourly rate of a(n) Member Services Manager in Coppell, Texas is $26.08.

The average bonus of a(n) Member Services Manager in Coppell, Texas is $1,899.00.

Job Description:

Manages a department concerned with responding to members' written, telephone, and/or personal inquiries. Plans, implements, and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Educates departmental staff on proper member service procedures and monitors service levels, ensuring that Service Representatives follow established policies for addressing member inquiries and meet service quality goals. Researches and evaluates complaint reports to detect patterns, formulates solutions, and reports needed actions to appropriate individuals, departments, or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Tracks membership and maintains a log of all information related to members. Responsible for hiring, developing, and managing a qualified staff concerned with providing customer service to members of the health plan. Prepares and manages the departmental budget. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Less

Manages a department concerned with responding to members' written, telephone, and/or personal inquiries. Plans, implements, and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Educates departmental staff on proper member... More

How helpful is this page?

Are you a(n) Member Services Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Coppell, Texas

Job Openings by Indeed job search

Results for Member Services Manager in Coppell, Texas

Manufacturing Indirect Payments, Analyst - Dallas, TX

Toyota

Proven ability to communicate respectfully with fellow team members and have strong customer service skills. We are looking for diverse, highly-motivated team...

View job on Indeed.com

Manager Dealer Services - CLS - Irving, TX

GM Financial

Dealer Service Analyst, Dealer Service Analyst, Dealer Service Specialist, Sr. Must possess great customer service skills....

View job on Indeed.com

Manager, Marketing Communications and Events (Auto Finance) - Coppell, TX

Ocwen Financial

Marketing within the Financial Services industry. Manager, Marketing Communications and Events Automotive Capital Services is looking for an innovative...

View job on Indeed.com

IT Manager - User Services - Arlington, TX

North Central Texas Council of Governments

Applications are currently being accepted for an IT Manager – User Services. Provide daily interaction with team members and customers toward problem resolution...

View job on Indeed.com

Manager, Marketing Communications and Events (Auto Finance) - Coppell, TX

Ocwen Financial Corporation

Automotive Capital Services. Manager, Marketing Communications and Events. Automotive Capital Services is an Equal Opportunity Employer....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x