Front Desk Supervisor Salary in Cleveland, Ohio

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Average Salary for Front Desk Supervisor in Cleveland, Ohio

The average salary of a(n) Front Desk Supervisor in Cleveland, Ohio is $18,232.

The average hourly rate of a(n) Front Desk Supervisor in Cleveland, Ohio is $8.77.

The average bonus of a(n) Front Desk Supervisor in Cleveland, Ohio is $228.00.

Job Description:

Supervises the operations and staff of the Front Desk Department of a hotel or similar establishment and ensures a high level of customer service. Greets, registers, and assigns rooms to guests. Issues room keys and escort instructions to Bellhop. Sorts incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to the organization's services, registration of guests, and shopping, dining, entertainment, and travel directions. Makes restaurant, transportation, or entertainment reservations and arranges for tours. Ensures staff, including all new hires, are trained to meet standards and consistently follow procedures. Encourages and rewards Front Desk staff for responsive guest assistance. Communicates with other departments to fulfill guest needs. Monitors reservations made, house count, and status of guest accounts. Updates information in the computer system. Keeps lobby and desk area clean and presentable. Responds to guest requests for wake up calls, safe deposit boxes, etc. Opens and closes shift and verifies all shift work and deposits. Assists in the training and development of new Front Desk Clerks. Maintains knowledge of emergency and security procedures. Communicates with maintenance about any work needed. May act as Manager on Duty when assigned. Less

Supervises the operations and staff of the Front Desk Department of a hotel or similar establishment and ensures a high level of customer service. Greets, registers, and assigns rooms to guests. Issues room keys and escort instructions to Bellhop. Sorts... More

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