Customer Service Representative (General Calls) Salary in Cincinnati, Ohio

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Average Salary for Customer Service Representative (General Calls) in Cincinnati, Ohio

The average salary of a(n) Customer Service Representative (General Calls) in Cincinnati, Ohio is $33,910.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Cincinnati, Ohio is $16.30.

The average bonus of a(n) Customer Service Representative (General Calls) in Cincinnati, Ohio is $617.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Results for Customer Service Representative (General Calls) in Cincinnati, Ohio

Call Center Representative - Cincinnati, OH

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The Call Center Representative is responsible for handling inbound and outbound calls, answering customer inquiries, problem-solving with customers and entering...

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Customer Service Representative - EyeMed - Mason, OH

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Call Center & Customer Service. GENERAL FUNCTION The Customer Service Representative provides exceptional customer service and support to EyeMed Members,...

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Customer Service Representative - Mason, OH

Luxottica Group

Call Center & Customer Service. Customer service orientation. Additionally, the Customer Service Representative initiates the escalation process for unresolved...

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821 - GO HQ

Intermediate knowledge of Service Manager for call logging and closure. Utilize Service Manager for call logging, reviewing documentation, and ticket closure....

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Service Center Representative - Cincinnati, OH

Sedgwick Claims Management Services

Service Center Representative. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as...

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