Customer Service Manager Salary in Chicago, Illinois

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Manager in Chicago, Illinois

The average salary of a(n) Customer Service Manager in Chicago, Illinois is $91,186.

The average hourly rate of a(n) Customer Service Manager in Chicago, Illinois is $43.84.

The average bonus of a(n) Customer Service Manager in Chicago, Illinois is $6,192.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

How helpful is this page?

Are you a(n) Customer Service Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Chicago, Illinois

View Salaries for Customer Service Manager in Other Cities

Job Openings by Indeed job search

Results for Customer Service Manager in Chicago, Illinois

Customer Success Manager - Chicago, IL

Glassdoor

As the voice of the Customer at Glassdoor, we expect our Customer Success Managers to be active listeners but also strategic thinkers who understand that...

View job on Indeed.com

Member and Visitor Services Manager - Chicago, IL

Loyola University Chicago

Members and Visitor Service Manager oversees two distinct areas of client services:. 3-5 years of previous experience in customer service, donor services and...

View job on Indeed.com

Sr. Customer Care Manager - Chicago, IL

M?rieux NutriSciences

Customer empathy and a general knowledge of service attributes that support high customer satisfaction is required to provide proactive and responsive service...

View job on Indeed.com

Operations Manager I-II Hub - Bedford Park, IL

Fedex Ground

Investigates, resolves and/or escalates customer service issues, as appropriate. Performs other duties as assigned Minimum Education • High school diploma or...

View job on Indeed.com

Service Delivery | Healthcare P.M. - B.A. - Chicago, IL

Teema Solutions Group

Experience as needed to provide excellent customer service and representation. We have a direct hire position available immediately for a Service Delivery...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x