Customer Service Manager Salary in Chicago, Illinois

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Average Salary for Customer Service Manager in Chicago, Illinois

The average salary of a(n) Customer Service Manager in Chicago, Illinois is $91,285.

The average hourly rate of a(n) Customer Service Manager in Chicago, Illinois is $43.89.

The average bonus of a(n) Customer Service Manager in Chicago, Illinois is $6,198.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Chicago, Illinois

Customer Service Manager - Niles, IL

Lifeway Foods Inc

Manage day to day customer service via phone, email, and online. We arein search of a qualifying Customer Service Manager candidates in our Nileslocation....

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Customer Account Manager I, II or Senior - Chicago, IL

MidAmerican Energy Services

Customer account manager II and senior customer account manager requires bachelor's degree in business, marketing, engineering or a related field;...

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Customer Account Manager I, II or Senior - Chicago, IL

MidAmerican Energy

Customer account manager II and senior customer account manager requires bachelor's degree in business, marketing, engineering or a related field;...

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Customer Service Director - Ecommerce - Chicago, IL

Autoplicity

Customer Service Management:. Customer service is our backbone. Resolve escalated customer complaints via phone, email, mail, or social media....

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Customer Relationship Manager - Chicago, IL

BrightStar Care - Chicago and La Grange

Excellent customer service skills and ability to deal tactfully with clients, staff and community. The Care Manager is responsible for ensuring that care is...

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