Customer Service Manager Salary in Charlotte, North Carolina

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Average Salary for Customer Service Manager in Charlotte, North Carolina

The average salary of a(n) Customer Service Manager in Charlotte, North Carolina is $86,731.

The average hourly rate of a(n) Customer Service Manager in Charlotte, North Carolina is $41.70.

The average bonus of a(n) Customer Service Manager in Charlotte, North Carolina is $5,889.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Charlotte, North Carolina

Customer Service Manager (L08) - Charlotte, NC

Synchrony Financial

The Customer Service Manager is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development....

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Customer Service Manager - Charlotte, NC

Brenntag

Corrective billing backup in absence of Customer Service Manager. To be proficient in all functions associated with customer service....

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Customer Account Manager - Customer Solutions - Charlotte, NC

RCS Corporation

Document and monitor the customer support cases to ensure a timely resolution. Respond to requests for technical support from the Client's Customer and/or their...

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Distribution Operations Manager - Charlotte, NC

Boy Scouts of America

The subject line of the email must state, Distribution Operations Manager . Directs the distribution, manufacturing, customer service, and systems of the Supply...

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Staff Manager-Customer Care - Charlotte, NC

Windstream

The Staff Manager- Customer Service Support job duties include but are not limited to:. The Staff Manager- Customer Service Support will support the Consumer...

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