Call Center/Customer Service Trainer Salary in Burlington, Massachusetts

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Call Center/Customer Service Trainer in Burlington, Massachusetts

The average salary of a(n) Call Center/Customer Service Trainer in Burlington, Massachusetts is $57,661.

The average hourly rate of a(n) Call Center/Customer Service Trainer in Burlington, Massachusetts is $27.72.

The average bonus of a(n) Call Center/Customer Service Trainer in Burlington, Massachusetts is $1,153.00.

Job Description:

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees. Assists in program development when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Formulates teaching outline and determines instructional methods. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals’ progress and identifies additional training needs. Less

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees.... More

How helpful is this page?

Are you a(n) Call Center/Customer Service Trainer?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Burlington, Massachusetts

View Salaries for Call Center/Customer Service Trainer in Other Cities

Job Openings by Indeed job search

Results for Call Center/Customer Service Trainer in Burlington, Massachusetts

Sports Account Specialist - Newton, MA

NormaTec

Excellent customer service is a company hallmark, we have strong media, marketing and graphic design capacity and we use advanced CRM software for a seamless...

View job on Indeed.com

Epic Support Desk Specialist Shift Days - Burlington, MA

LAHEY CLINIC

Customer service experience. 23.Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service...

View job on Indeed.com

Applications Analyst - Boston, MA

Tufts Medical Center

Research and resolve issues in a timely fashion Provide excellent customer service:. Customer service skills are required Experience is required Responsible for...

View job on Indeed.com

Customer Service Specialist - Quincy, MA

Best Doctors, Inc.

2 + years of working in a customer service experience. As a Customer Service Representative, you will use your strong communication skills to answer calls and...

View job on Indeed.com

Call Center Workforce Analyst - Marlborough, MA

Kaz

Call volume analysis. Prior Contact Center Workforce Management, Performance/Trend Reporting and Customer Relationship Management experience....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x