Customer Service Representative (General Calls) Salary in Buffalo, New York

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Average Salary for Customer Service Representative (General Calls) in Buffalo, New York

The average salary of a(n) Customer Service Representative (General Calls) in Buffalo, New York is $34,350.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Buffalo, New York is $16.51.

The average bonus of a(n) Customer Service Representative (General Calls) in Buffalo, New York is $625.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Results for Customer Service Representative (General Calls) in Buffalo, New York

Customer Service Representative - Call Center - Amherst, NY

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They also handle general customer inquiries and provide exemplary guest service. All Customer Service Representatives will be expected to achieve targeted sales...

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Customer Service Representative - Cheektowaga - Buffalo, NY

AAA Western and Central New York

Maintains current documentation on the status of each call within his/her area, monitors call progression, and ensures documentation is complete before calls...

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Order Processing/Customer Service/Technician - Tonawanda, NY

Pine Pharmaceuticals

Answering in-bound calls. Provides service and support to the Sales department. Responds promptly to all inquires from both customers and internal parties....

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Customer Service Representative I - Contact Center - Grand Island, NY

Thermo Fisher Scientific

Initiative and organization skills are extremely valuable to ensure good customer service.  Follow established service quality standards and meet established...

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Account Rep, Patient Recovery Acute (Western NY) - Buffalo, NY

Medtronic

Customer Service, and other key internal stakeholder groups. Related service issues. Documented history of exceeding customer....

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